7d Privacy Policy
Your personal information is very important to us. A full description of how 7d collects, stores, and keeps your information secure is provided below.
This Privacy Policy ("Policy") applies to users of 7d's website and services. By using our services, you are considered to have agreed to this Policy. This Policy supplements our Terms and Conditions, and it is recommended that both documents be read together.
1 Scope of Information Collection
When you register with 7d or use our services, we may collect the following types of information:
1.1 Information Provided Directly
- Name, date of birth, and gender
- Email address and mobile number
- bKash, Nagad, or Rocket account details — for transaction verification only
- Details from documents submitted for identity verification
- Information provided when contacting our support team
1.2 Automatically Collected Information
- IP address and device identifier
- Browser type and operating system
- Time spent on the site and pages visited
- Login time, session duration, and type of activity
- Information obtained through cookies and similar technologies
1.3 Information Received from Third Parties
Where necessary for identity verification or fraud prevention, we may collect limited information from trusted third-party verification agencies.
2 Purpose of Information Use
7d uses your information for the following purposes:
- To create, manage, and verify your account
- To process transactions including deposits and withdrawals
- To verify identity in accordance with applicable laws and regulations
- To prevent fraud, money laundering, and other illegal activities
- To improve service quality and resolve technical issues
- To provide customer support — via 24-hour live chat and email in Bengali and English
- To send relevant promotional information — but only if you have given your consent
- To enforce the terms of service and fulfil our legal obligations
3 Information Storage and Security
Keeping your information secure is one of our top priorities. 7d takes the following technical and organisational measures:
3.1 Technical Security
- Data transfers are secured through SSL/TLS encryption
- Sensitive information is stored in encrypted form
- Access controls and two-factor authentication are maintained
- Regular security audits are conducted
3.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period as required by legal obligations, dispute resolution, or fraud investigations.
3.3 Response to a Data Breach
If a security breach occurs and it affects your rights, we will notify you within the applicable timeframe.
4 Information Disclosure and Third Parties
7d does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Only the necessary information is shared with organisations that assist with payment processing (bKash, Nagad, Rocket), identity verification, and IT infrastructure management. These organisations are contractually bound to keep information confidential.
4.2 Legal Requirements
We may be required to provide relevant information to the appropriate authorities in order to comply with court orders, government directives, or legal obligations.
4.3 Business Changes
In the event of a merger, acquisition, or change in business structure, your information may be transferred. In such cases, we will notify you in a timely manner.
5 Cookies and Tracking Technologies
7d uses cookies and similar technologies to ensure the functionality of the service and to improve the user experience.
5.1 Types of Cookies
- Essential Cookies: Essential for the site to function properly — login state and session management
- Functional Cookies: Store your preferences such as language and display settings
- Analytics Cookies: Used to understand site traffic and usage patterns
You can control cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.
6 Your Rights
You have the following rights regarding your personal information:
- Access: The right to know what information we hold about you
- Correction: The right to request correction of inaccurate or incomplete information
- Deletion: The right to request deletion of your information in certain circumstances — after legal obligations have been fulfilled
- Objection to Processing: The right to object to the use of your information for specific purposes
- Portability: The right to receive your information in a structured, commonly used format
- Withdrawal of Consent: The right to withdraw consent at any time where information processing is based on consent
To exercise these rights, please contact our support team. We will respond within a reasonable time.
7 Protection of Minors
7d's services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration, and if a user of any account is found to be underage, that account will be closed immediately and the associated information will be deleted. For more information on responsible and safe gambling, please read our Responsible Gaming Guidelines.
8 International Data Transfers
Our servers and service providers may be located in various countries. When your information is transferred internationally, we ensure that the receiving party complies with the security standards described in this Policy. Contractual safeguards or equivalent legal frameworks are used where applicable.
9 Changes to the Policy
7d may update this Privacy Policy from time to time. If any significant changes are made, we will send a notification to your registered email or mobile number, or clearly indicate it on the site. Continued use of the service after any changes will be considered acceptance of the new policy. The "Last Updated" date at the top of the page is always kept current.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:
- Live Chat: Via the live chat option on the site — 24 hours a day, 7 days a week, in Bengali and English
- Email: [email protected]
We take all requests seriously and aim to respond as quickly as possible. For general questions, you may also visit our Frequently Asked Questions section.
This Policy is part of 7d's overall service framework. You can find more details about all terms and conditions related to the use of our services on our About Us page.